{"id":1025,"date":"2023-04-20T11:47:06","date_gmt":"2023-04-20T11:47:06","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/furniture2-elementor\/?page_id=27"},"modified":"2025-07-28T15:16:00","modified_gmt":"2025-07-28T13:16:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/pensees.md\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1025\" class=\"elementor elementor-1025\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-819877e e-con-full e-flex e-con e-parent\" data-id=\"819877e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ea51c2c e-con-full e-flex e-con e-child\" data-id=\"ea51c2c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbec12 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4fbec12\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-extra-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xxxl\"><span style=\", Arial, Helvetica, sans-serif;font-size: 46px;font-style: normal;font-weight: 700\">Payments<\/span><\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62acb62 e-con-full e-flex e-con e-child\" data-id=\"62acb62\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7650a6 elementor-widget elementor-widget-wd_accordion\" data-id=\"a7650a6\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-plus\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat are the available payment options for orders?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Cash on delivery \u2013 Pay in cash when you receive your order<\/li><li>Plata cu card la livrare;<\/li><li> Transfer bancar;<\/li><li> Ramburs prin curier.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b73384 e-con-full e-flex e-con e-parent\" data-id=\"3b73384\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0fd0dd2 e-con-full e-flex e-con e-child\" data-id=\"0fd0dd2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf38c1 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"3cf38c1\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-extra-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xxxl\">Shipping &amp; Returns<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f714438 e-con-full e-flex e-con e-child\" data-id=\"f714438\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04aa8f9 elementor-widget elementor-widget-wd_accordion\" data-id=\"04aa8f9\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-plus\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCare sunt op\u021biunile de livrare sau ridicare produse?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Ridicare din Showroom - Chi\u0219in\u0103u, str. Maria Dr\u0103gan 2, oficiul 1;<\/li><li>Livrare \u00een Chi\u0219in\u0103u -\u00a0 prin curier;<\/li><li>Livrare \u00een alte localit\u0103\u021bi din Moldova - prin compania de curierat.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t What are the delivery costs?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li><span style=\"font-family: century gothic 400, Arial, Helvetica, sans-serif;\"><span style=\"font-size: 15px;\">Livrare gratuit\u0103 pentru comenzile de peste 2000 lei<\/span><\/span>;<\/li><li><span style=\"font-family: century gothic 400, Arial, Helvetica, sans-serif;\"><span style=\"font-size: 15px;\">65 lei \u00een Chi\u0219in\u0103u pentru comenzi sub 2000 lei<\/span><\/span>;<\/li><li><span style=\"font-family: 'century gothic 400', Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400;\">100 lei \u00een restul Moldovei pentru comenzi sub 2000 lei.<\/span><\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat is the delivery time?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Timpul exact este comunicat dup\u0103 confirmarea comenzii, \u00een func\u021bie de loca\u021bie \u0219i disponibilitate.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tInternational Shipping\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>\u00cen prezent, nu livr\u0103m interna\u021bional direct din site. Pentru solicit\u0103ri speciale,\u00a0 scrie-ne la adresa de e-mail sales@pensees.md.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1c82bb1 e-flex e-con-boxed e-con e-parent\" data-id=\"1c82bb1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84d9bd4 e-con-full e-flex e-con e-child\" data-id=\"84d9bd4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62797ff wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"62797ff\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-extra-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-xxxl\">Products &amp; Warranty<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4efd48 e-con-full e-flex e-con e-child\" data-id=\"a4efd48\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b97c26f elementor-widget elementor-widget-wd_accordion\" data-id=\"b97c26f\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-plus\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat warranty does pensees.md offer?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"p3\"><span class=\"Apple-converted-space\">Each bag or accessory <\/span>is handcrafted from carefully selected natural materials. Due to the artisanal process and the organic nature of the leather, slight variations in color, texture, or minor irregularities may occur. These are not considered defects, but rather authentic characteristics of the natural material \u2014 adding uniqueness to every piece.<\/p><p class=\"p3\"><b>Certificate of Quality &amp; Warranty<\/b><\/p><p class=\"p3\">The warranty confirms the quality of <b>Pens\u00e9es<\/b> products and applies to all items purchased through our official website: <a href=\"https:\/\/pensees.md\/en\/\"><span class=\"s1\">www.pensees.md.<\/span><\/a>.<br \/><b>The buyer's rights<\/b> are guaranteed in accordance with <b>Law No. 105\/2003 on Consumer Protection.<\/b>.<\/p><p class=\"p3\">To benefit from the warranty, please keep <b>the receipt or invoice<\/b> received at the time of purchase.<\/p><p class=\"p3\"><b>What does the warranty cover?<\/b><\/p><p class=\"p3\"><b>At Pensees.md <\/b> , we offer free repair services <b>during the warranty period<\/b> for the following elements:<\/p><ul class=\"ul1\"><li class=\"li3\">Metal accessories;<\/li><li class=\"li3\">Damaged painted edges (leather edge paint);<\/li><li class=\"li3\">Open or broken stitches.<\/li><\/ul><p class=\"p3\"><b>The warranty period is 30 calendar days<\/b>, starting from the date of product delivery. During this period <b>both repair and transportation costs<\/b> are fully covered by the manufacturer.<\/p><p class=\"p3\">For any issues that occur <b>after the 30-day warranty period but within 12 months of purchase<\/b>, our team will gladly assist with repairs. However <b>, shipping costs will be covered by the customer.<\/b>.<\/p><p class=\"p3\"><b>The resolution time for a warranty claim is no more than 14 calendar days from the date the request is registered.<\/b><b><\/b><\/p><p class=\"p3\"><i>Please read and follow the care instructions specific to each product to avoid voiding the warranty.<\/i><i><\/i><\/p><p class=\"p1\"><b>Warranty Does Not Apply in the Following Cases:<\/b><\/p><ul class=\"ul1\"><li class=\"li3\">Normal physical or aesthetic wear and tear due to regular use;<\/li><li class=\"li3\">Discoloration caused by prolonged exposure to sun, moisture, heat, or other environmental factors;<\/li><li class=\"li3\">Damage caused by natural disasters (fire, flood, earthquake, etc.);<\/li><li class=\"li3\">Damage resulting from improper storage or handling (extreme temperatures, high humidity,<span class=\"Apple-converted-space\">\u00a0 <\/span>etc.);<\/li><li class=\"li3\">Improper use or using the product for purposes other than its intended function;<\/li><li class=\"li3\">Unauthorized repairs, modifications, or dyeing by third parties;<\/li><li class=\"li3\">External damage: mechanical impact (tearing, snagging, scratching), pets, rodents, etc.<\/li><li class=\"li3\">Improper care (cleaning with unsuitable products or methods).<\/li><\/ul><p class=\"p3\">For any questions or warranty claims, feel free to reach us at <b>support@pensees.md<\/b> or by phone at the number listed on our website.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow to Keep Your Pens\u00e9es Bag in Its Best Shape\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<ul><li>Don\u2019t Overload It<\/li><li>Overfilling your bag can cause deformation and weaken the stitching.<\/li><li>Store It Properly<\/li><li>When not in use, keep your bag in a dry place, away from direct sunlight \u2014 ideally in the cotton dust bag it came with.<\/li><li>Maintain Its Shape<\/li><li>To prevent creases or distortion, fill the interior with soft, ink-free paper to help it keep its form.<\/li><\/ul><p>Every Pens\u00e9es bag tells a story \u2014 and you bring it to life through the way you wear it.\nIf you have any questions about care or maintenance, we\u2019re always here to help! \ud83e\udd0d<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Achit\u0103ri Care sunt o\u021biunile de achitare pentru comenzi? Plata la livrare cu numerar; Plata cu card la livrare; Transfer bancar;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1025","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00centreb\u0103ri frecvente despre livrare \u0219i plat\u0103 \u2013 Pens\u00e9es<\/title>\n<meta name=\"description\" content=\"R\u0103spunsuri la cele mai frecvente \u00eentreb\u0103ri despre livrare, plat\u0103 \u0219i retur pentru gen\u021bile din piele Pens\u00e9es. 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